Information Officer
Citizens Information Phone Service (CIPS) provide free, confidential and impartial information, advice and referral services to the public on social services, rights and entitlements.
CIPS is currently seeking to recruit One, Full Time, Permanent Information Officer, and to form a Panel of Qualified Candidates from which all permanent full time Information Officer posts, which arise in a specified period up to a maximum of 12 months, with an expected end date of May 2026, and subject to funding, will be filled. Posts will be located in CIPS Offices, Blackrock, Cork.
Role
CIPS is a busy, dynamic, national phone service, based in Blackrock, Cork. The primary role of the Information Officer is to provide information and advice to members of the public, primarily via the phone in a call centre environment.
Additionally, the Information Officer will assist the management team as appropriate in the work of CIPS and the development of its services. Previous experience in a busy information environment is desirable. Commitment to high-quality customer service and strong teamwork is essential. Excellent induction is provided for all new staff, with first-class training and support offered on an ongoing basis, ensuring a high-quality, customer-focused service.
- Full Time Salary: €32,270 - €49,234 per annum (inclusive of two Long Service Increments (LSI), pro-rata for part-time. See the candidate pack for further information.
- Incremental Credit Assessment: It is expected that all new entrants to CIPS will be appointed at point one of the salary scale. However, CIPS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into the organisation. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether to award an incremental credit or not is a decision made by the Board and is subject to the availability of funding.
- Pension: There is a pension scheme is in place where 5% is contributed by the employee and 7% by the employer. Membership of the pension scheme is mandatory.
- Annual Leave: 23 days – 25 days (after 5 years’ service).
Application
An Application Form must be completed in full (late applications and CVs not accepted). The application process is outlined in the Candidate Pack, which is downloadable below:
Download
the Application Form (docx) 
Download
the Candidate Pack(pdf) 
Closing date is 5:00pm, Monday the 14th of April 2025.
A panel of qualified candidates will be formed from which temporary/permanent, part-time/full-time Information Officer posts which arise in a specified period up to a maximum of 12 months will be filled, should vacancies arise in this period.
For details on how your personal data will be used as part of this process our Data Protection Notice for Job Applicants is available at:
http://www.citizensinformationboard.ie/en/data_protection/cib.html
CIPS is an equal opportunities employer.
CIPS is funded and supported by the Citizens Information Board.